My birthday cake was delicious too! Very long walk from lobby to Diamond Club check in. Royalton Diamond Club Review of Royalton Negril Resort and Spa Reviewed 27 August 2017 via mobile The beach is beautiful, the water is crystal clear and warm. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. My husband and I visited back in September 2017 for my birthday. more. Daily maid service was great, and they left or brought back plenty of fresh towels! The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. I love the Royalton hotels. Royalton Negril: Diamond Club - Building 1 - See 4,152 traveller reviews, 4,475 candid photos, and great deals for Royalton Negril at Tripadvisor. Royalton Negril Resort and Spa: Diamond club - See 4,246 traveler reviews, 4,530 candid photos, and great deals for Royalton Negril Resort and Spa at Tripadvisor. We stayed at the Royalton 11th Dec for 2 weeks. Choose from the Resort or Diamond Club™ sections, or enjoy ultimate luxury in the adults-only vacation oasis at Hideaway at Royalton Negril. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. Learn More About All-In Luxury® Royalton Negril is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Diamond Club customer service LATOYA amazing, professional, and quick! Highly suggest a Private Transfer. Royalton Negril: Royalton Negril Diamond Club - See 4,220 traveller reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. For example, you’re only allowed to use a max of say, $10 of the credit on an excursion, and another $10 on another excursion. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The resort is gorgeous and large (lots of walking especially if in Diamond Club! - In general, I would also say that 90% of the staff at the entire resort were either extremely poorly trained, or received no training at all. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Loved the fresh food stations, the chefs were awesome. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. We didn’t bother ringing down the other times as the wait was too long.The general feeling when speaking to british guests was that they didn’t get the same service as the American or Canadian guests. This is EXTREMELY misleading as you cannot use all of the credit for any one outing. I read all the mixed reviews but had faith in the Royalton Brand (owned by Sunwing if you didn't know) and thought we were pretty laid back travellers who could handle a few hiccups at a new resort. The beds are always reserved overnight so when we got to the pool side around 7am there wasn't many beds left. I’ll separate the review into a list of pros and cons, with one of the lists being noticeably longer than the other.Pros:- As this a new resort built in 2017, the facility is brand new and pretty nice. The buffet was good, you can always find something. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Never ever have I been to a five star hotel that does not have waiter drinks service, not once in 7 days did we have anyone ask if we wanted a drink and that was during the day and a night, if you wanted a drink then go to the bar and wait. The staff then led us to where our rooms were, but after a few minutes of walking, we realized that the staff literally had no idea where any of the rooms were, and were relying on signs to direct them where to go. Taxes and fees that are shown are estimates only. We did not wait very long at any restaurants. Have your camera ready! No biggie, the rooms were clean, stocked, and beautiful! Popular attractions Seven Mile Beach and Bloody Bay Beach are located nearby. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. The only reason I am giving this hotel 3 stars is because the staff there are trying their best but there is no structure and this must come from the top, but then again when you have the owners turning up and treating the rest of us like peasants it’s no wonder this hotel has so many problems. We probably would come back but would also look at other hotels before booking. Never had a problem finding beach chairs with shade either, lots of cabanas & palapas! The pools are amazing, all bars were amazing (top shelf liquor available) but they frequently ran out of mint! Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! Review collected in partnership with this hotel. Dear Paulgeorgesh,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We feel proud knowing that you had a great vacation, your suggestions have been noted and they will be shared with the relevant Department Managers.It was a pleasure hosting you and we look forward to your return.Regards,Courtney Miller General Manager, This is the version of our website addressed to speakers of English in Canada. Answer 1 of 5: My husband and I have a 2 week trip booked at the Royalton Negril in September. Armadillo was good, Zen was good, and Grazie was good. Dips swim up bar and the pool are such a fun place to hang out. No staff hung around waiting or begging for tips, they just served with a smile! I love this hotel! We did not wait very long at any restaurants. The staff was terribly trained, the bartenders seemingly had no idea how to make certain drinks, the food was sub-par and it was not a good overall experience. Royalton Negril Resort and Spa is comprised of three distinct sections, each one unique to suit your unique needs and vacation style. Royalton Negril is comprised of 3 distinct sections, each one unique to our guests’ needs and vacation styles. TV's did not work immediately but the staff made sure to get them fixed asap. We did ring down the first time it happened but 2 phone calls and 2 hours later our towels arrived. more. The next day comes around and we go to the front desk again to get our new room, only to find out that not only were they not able to give us the room that they guaranteed, there was also no record of us having even requested a new room. No biggie, the rooms were clean, stocked, and beautiful! Kudos to all staff! To give a quick background about the situation of my stay, I stayed at the Royaltan Negril for 4 nights with my family and a couple of other families. The Royalton Negril boasts an enviable beach postcode, a kids' splash park and a state-of-the-art spa. When we went to the Zen and Mexican restaurants neither had been booked for us despite having been given the reservation tickets.Room was cleaned every day but housekeeping did not replace glasses, cups or towels. A 15-minute taxi ride, meanwhile, gets you to the restaurants and bars of Negril’s West End. Let me begin by saying that the resort has only been open 45 days- and it is not up to full speed yet. Island Trotters Limited Address: Constant Spring Road, Kingston, Jamaica Phone: +1(876) 573.0123 | +1(732) 707.1833 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He his a kind, considerate, hard working young man. We booked 2 DC swimout suites with queen beds in each, ended up with queens in one room, and king/ sleeper sofa in the other. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Royalton Negril all-inclusive Jamaica honeymoon, vacation, anniversary and wedding packages made easy. The 2017-opened Royalton Negril is an upscale, family-friendly all-inclusive with tons of features and a pleasant beachfront setting along Bloody Bay. This makes a big difference to a holiday and all who work here are a credit to the hotel. The staff seemed like they just didn’t want to be there, and any time I asked a waiter or waitress at dinner for a drink or condiments, it seemed like I was being some sort of nuisance. The buffet was good, you can always find something. Hope to come back next year Royalton!! Snack tray in the lobby for guests arriving and departing from the resort to the airport. Dear Oletha C,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our beautiful resort, the entertainment team and our amazing staff members. The bar staff and vibe team were great, energetic and made sure everyone was having a good time. They only lasted a few minutes at most and became comical actually! Miguel was our butler the first day and Eugene was our butler for Miguel's days off. Both guys were fantastic, and made sure to set our Zen reservation, set up a special Mothers Day treat for me, and checked in with us often for anything we needed or wanted! This place leads down to a prime white-sand stretch, where you can hop on boat trips out to the offshore reef. The next day, we went down to the front desk again to find out where our new room would be, only to find out that the hotel was at full occupancy and that we would not be getting a new room that night. There were many power outages during our stay, which I expected from reading other reviews. She then proceeded to let me know what 3 or 4 of the flavors were without pointing to any of the ice cream. The infinity pool with swim up bar is beautiful and overlooks the beach. The Spa was absolutely lovely, my Mother's Day massage was soooo relaxing! No biggie, the rooms were clean, stocked, and beautiful! We did not wait very long at any restaurants. We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Yep great we have only paid £11k sterling for 7 nights after all ! I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. Shout out to Aaron on breakfast shift outside! We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Highly suggest a Private Transfer. Instead of immediately sending someone to clean it up, the staff merely put a wet floor sign next to the puke and left it there o My parent’s room was not serviced or cleaned at all during one of the days o My parent’s key card also stopped working so they were locked out of their rooms. They are understaffed right now and it is affecting everything in a negative way. :)More, Dear Sandrab1734,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience.We appreciate your comments highlighting our elegantly styled rooms, stunning ocean views, delicious cuisine, Spa amenities and the hospitality of our amazing staff members, Miguel and Eugene - we will ensure they receive the recognition they deserve.Please accept our apology for the inconveniences you experienced, your concerns have been noted and we are working diligently to ensure that our standard of service remains consistent with our values and our guests' expectations are being fulfilled.It was a pleasure hosting you and we look forward to your return!Regards,Courtney MillerGeneral Manager. Stay at this 4.5-star luxury property in Negril. They only lasted a few minutes at most and became comical actually! We did not wait very long at any restaurants. Royalton Riviera Cancun Resort & Spa: A secret GEM in the outskirts of Cancun - See 14,424 traveler reviews, 13,590 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The resort is beautiful and clean. ), views are really amazing! Shout out to Aaron on...We did not arrive until 5pm on the first day because of the far location from airport and having to pickup/ drop off people. Diamond Club Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. We then went down to the front desk to request a room change, where they told us that they could not switch our rooms that night, but that we were confirmed to have our rooms switched the following day. The daily activities team at the pool was also very good.The Cons: The resort is not complete. Diamond Club™ Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. Armadillo was good, Zen was good, and Grazie was good. - See 4,084 traveller reviews, 4,382 candid photos, and great deals for Royalton Negril at Tripadvisor. Book Royalton Negril Resort and Spa, Negril on Tripadvisor: See 4,246 traveller reviews, 4,719 candid photos, and great deals for Royalton Negril Resort and Spa, ranked #29 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Review tags are currently only available for English language reviews. The buildings are all oceanfront and the rooms that are complete are well appointed. Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We appreciate your comments highlighting our elegantly styled rooms, spectacular ocean views, selection of restaurants, entertaining activities and wonderful staff members. Diamond Club customer service LATOYA amazing, professional, and quick! Royalton Blue Waters: Diamond Bar Treasure - See 3,980 traveller reviews, 3,709 candid photos, and great deals for Royalton Blue Waters at Tripadvisor. Please accept our sincerest apology for the inconveniences you experienced during your stay, your concerns have been noted and shared with the relevant Department Managers who are working diligently to ensure that our guests' expectations are being met.It is hoped that you will afford us another opportunity to serve you to an experience which will surpass your last.Regards,Courtney MillerGeneral Manager. Loved the fresh food stations, the chefs were awesome. Stunning views without a doubt.The rooms are large and modern, no complaints at all, A.C. worked perfectly, rain shower is lovely, and housekeeping does a fantastic job coming in twice a day to clean, refresh and ensure you have everything you need. The buffet was good, you can always find something. !In 7 nights, four of the nights we could not dine in any of the restaurants as they were fully booked even though half the tables were empty. Ask 247carmelag about Royalton Negril Resort and Spa, Ask rsl512 about Royalton Negril Resort and Spa, Ask Mieelen about Royalton Negril Resort and Spa, Ask Barker97 about Royalton Negril Resort and Spa, Ask deenarjee about Royalton Negril Resort and Spa, Ask madboutrugby about Royalton Negril Resort and Spa, Hotels near Royalton Negril Resort and Spa, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Negril, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, Grand Lido Negril Au Naturel All-Suite-Resort, We compared the lowest prices from 7 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 13 websites. Bloody Bay in Negril has always been the most picturesque of all the Jamaican locations I have visited over the past 25 years and they have the prime spot. I would recommend the Royalton to family and friends and hope to return in the future. ), views are really amazing! The 407 rooms are fresh, spacious, and swish, equipped with jetted tubs, outdoor spaces, free Wi-Fi, and coffeemakers. They only lasted a few minutes at most and became comical actually! Apart from the first day we had no flannels or hand towels. Kudos to all staff! Dear Rsl512,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our excellent Fitness Instructor, Kaffain, amazing fitness activities and awesome Bartenders. It took them over an hour to have our bags dropped off, when we could have easily just carried the bags to our rooms ourselves- After making it to our rooms, we also realized that they had given us a room with one bed instead of our requested two bedroom suite. 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